DELIVERY POLICY

Promise & Grace Gift House
Last Updated: September 2026

Promise & Grace Gift House provides local delivery within selected areas of Southern California.

Delivery Areas & Fees

Delivery availability and fees are determined by the recipient’s delivery ZIP code and will be calculated during checkout.

We currently provide local delivery to selected areas including Menifee and surrounding communities.

Orders meeting the qualifying purchase amount displayed on our website may be eligible for Free Local Delivery.

Currently, orders of $150 or more qualify for Free Local Delivery within eligible delivery zones.

Delivery Information

Customers are responsible for providing accurate:

Recipient name, delivery address, ZIP code, telephone number, and delivery instructions.

Please review this information carefully before completing your order.

Delivery Times

Requested or estimated delivery times are not guaranteed unless expressly confirmed by Promise & Grace Gift House.

Circumstances such as traffic, weather, recipient availability, access restrictions, or other conditions outside our reasonable control may affect delivery timing.

Recipient Unavailable

If the recipient is unavailable, we may attempt to contact the recipient or purchaser using the information provided with the order.

Depending on the location, weather, product type, and delivery circumstances, the order may be left in a safe location when reasonably appropriate.

If safe delivery is not possible, the order may need to be returned and redelivery may require an additional delivery fee.

Incorrect Addresses

Please verify the delivery address before placing your order.

If an incorrect or incomplete address results in a failed delivery, additional delivery charges may apply. Refunds may not be available for perishable or personalized products that cannot be successfully delivered because of incorrect information supplied with the order, except where required by applicable law.

Flowers & Perishable Gifts

For flowers, food, and temperature-sensitive gifts, we strongly recommend ensuring that someone is available to receive the delivery whenever possible.

Promise & Grace Gift House is not responsible for deterioration occurring after successful delivery due to prolonged exposure to heat, direct sunlight, weather, or improper care.

Delivery Confirmation

Where available, delivery may be documented through a photograph, delivery notification, or other confirmation.

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