Promise & Grace Gift House
Last Updated: September 2026

Every order at Promise & Grace Gift House is prepared with care. Because many of our products include fresh flowers, food, personalized elements, or materials purchased specifically for an order, the following cancellation and refund conditions apply.

Order Cancellations

Cancellation requests may be submitted within 24 hours of placing an order, provided preparation has not already begun.

If your order has already entered preparation, production, or customization, we may be unable to cancel it.

Same-Day Orders

Same-day orders may enter preparation shortly after being received. Therefore, once preparation has begun, same-day orders generally cannot be cancelled or changed.

Personalized & Custom Orders

Products customized with names, messages, photographs, specific designs, cash arrangements, or other personalized elements may not be cancelled or returned once preparation has begun, except where required by applicable law.

Fresh Flowers, Food & Perishable Products

Due to their perishable nature, fresh flowers, food products, breakfast arrangements, and other perishable items generally cannot be returned after delivery simply because of a change of mind.

This does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Problems With Your Order

If your order arrives damaged, incorrect, or significantly different from what was ordered, please contact us within 24 hours of delivery whenever reasonably possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review the situation and, where appropriate, may offer a replacement, partial refund, full refund, store credit, or another suitable resolution.

Natural Variations

Minor variations in flowers, colors, arrangement, packaging, or decorative details are not normally considered defects when they result from seasonality, natural variation, or product availability.

Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Consumer Rights

This policy does not limit any non-waivable rights or remedies available under applicable federal, state, or local consumer protection laws.